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Privacy Policy for Dwivo

Effective Date: November 28, 2025
Last Updated: November 28, 2025

1. Introduction

Welcome to Dwivo, a productivity and business utility tool developed by Zonixsoft Private Limited (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Android application.

Developer Information:
Zonixsoft Private Limited
Jammu, Jammu and Kashmir, India
Email: sales@zonixsoft.com

By using Dwivo, you agree to the collection and use of information in accordance with this Privacy Policy. This app is intended for users aged 13 and above.

2. Information We Collect

2.1 Personal Information

We collect only the personal information that you voluntarily choose to provide, which may include:

  • Name
  • Email address
  • Phone number
  • Any other information you choose to share with us

You have full control over what personal information you provide to us.

2.2 Images

If you use functionality within the app that involves images:

  • Images are processed locally on your device or temporarily for the specific feature you’re using
  • We do NOT store images on our servers
  • Images are NOT sent to third-party services including OpenAI

2.3 Device Permissions

Our app requests the following permissions based on features you choose to use:

  • Camera: Required if you use camera-related features
  • Microphone: Required if you use AI assistance features
  • Internet: Required for app functionality and synchronization
  • Storage: Required to access and save files on your device

2.4 Automatically Collected Information

We may collect certain information automatically, including:

  • Device information (model, operating system version)
  • App usage data and interactions
  • Technical information for app performance and error reporting

3. How We Use Your Information

We use the collected information for the following purposes:

  • App Functionality: To provide and maintain the core features of Dwivo as a productivity and business utility tool
  • Premium Features: To manage subscriptions and access to premium features
  • Data Formatting: To format and process your data in the required format using AI assistance
  • Customer Support: To respond to your inquiries and provide technical support
  • App Improvement: To analyze usage patterns and improve app performance
  • Legal Compliance: To comply with applicable laws and regulations

4. Third-Party Services

4.1 OpenAI

We use OpenAI services to format and process data in the required format for app functionality. When you use AI assistance features:

  • Text data and user-generated content may be sent to OpenAI for processing
  • Voice recordings (if using microphone features) are converted to text and may be processed through OpenAI
  • Images are NOT sent to OpenAI
  • OpenAI’s use of data is governed by their own privacy policy

4.2 Razorpay (Payment Processor)

We use Razorpay to process subscription payments for premium features. When you make a payment:

  • Payment information is collected and processed by Razorpay
  • We do not store your complete payment card details
  • Razorpay’s handling of payment data is governed by their privacy policy and complies with applicable payment security standards

4.3 No Other Third-Party Sharing

We do not share your personal information with any other third parties except as described in this policy or as required by law.

5. Data Storage and Security

5.1 Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

5.2 Data Location

Your data may be stored and processed in servers located in various jurisdictions. By using our app, you consent to the transfer of your information to these locations.

5.3 Data Retention

We retain your personal information for as long as necessary to provide you with our services and as described in this Privacy Policy. We will retain and use your information:

  • As long as you maintain an active account
  • Until you request deletion of your data
  • As required to comply with legal obligations, resolve disputes, and enforce our agreements

6. Your Rights and Choices

6.1 Access and Control

You have the right to:

  • Access the personal information we hold about you
  • Update or correct your personal information
  • Request deletion of your personal information
  • Withdraw consent for data processing where applicable

6.2 Data Deletion

You may request deletion of your account and associated data by contacting us at sales@zonixsoft.com. Upon receiving your request:

  • We will process your deletion request within 72 hours
  • All personal information associated with your account will be permanently deleted
  • Some information may be retained for legal, accounting, or security purposes as required by law

6.3 Marketing Communications

If we send promotional communications, you can opt out at any time by following the unsubscribe instructions in those communications or by contacting us.

7. Children’s Privacy

Dwivo is intended for users aged 13 and above. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

8. International Data Transfers

If you are accessing Dwivo from outside India, please be aware that your information may be transferred to, stored, and processed in India or other countries where our service providers operate. By using our app, you consent to such transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy in the app
  • Updating the “Last Updated” date at the top of this policy
  • Sending you a notification (for material changes)

Your continued use of Dwivo after any changes constitutes acceptance of the updated Privacy Policy.

10. Legal Compliance

We comply with applicable data protection laws, including:

  • Information Technology Act, 2000 (India)
  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • General Data Protection Regulation (GDPR) where applicable
  • California Consumer Privacy Act (CCPA) where applicable

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Zonixsoft Private Limited
Email: sales@zonixsoft.com
Location: Jammu, Jammu and Kashmir, India

We will respond to your inquiries within a reasonable timeframe.

12. Additional Information

12.1 Cookies and Tracking

Our app may use cookies or similar tracking technologies to enhance user experience and analyze app usage. You can control cookie preferences through your device settings.

12.2 Third-Party Links

Dwivo may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Acknowledgment:
By using Dwivo, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.